In a shocking twist just before their Seoul concert, aespa members Karina and Winter slammed SM Entertainment over their botched lightstick launch. The group’s passion project turned fan nightmare has ignited fierce backlash—and the idols themselves aren’t holding back.
The newly designed aespa lightstick, created with fan input and member participation, was supposed to be a celebratory launch. Instead, it became a logistical disaster. SM Entertainment chose to sell the lightsticks only on-site at concert venues, under the blazing August sun, without any pre-orders or early shipping options. Fans were forced to queue for hours, many without shade, as inventory ran out. Online orders? Only available after the physical stock sells out. Allkpop 2025
Karina, often the composed leader, surprised fans by expressing raw frustration via Bubble. She confirmed she had asked SM Entertainment to allow online pre-orders—but her request was ignored. She revealed production delays were the excuse given, and she apologized to fans with heartfelt regret: “I wanted to make it a happy concert.” kbizoom 2025
During a live stream, Winter didn’t hold back either. She criticized SM’s lack of fan consideration, stating: “They could just do online sales and let fans pick up at the site. It’s not hard!” She called the decision “inconsiderate” and even suggested that all four photocards be given to fans who endured on-site purchasing—but SM refused.
Fans weren’t just inconvenienced—they were physically put at risk. The event coincided with Korea’s sweltering heatwave. With no online options and long lines outdoors, many described feeling faint or dehydrated while waiting. This raised serious questions about the agency’s planning and concern for fan safety.
While aespa’s members directly apologized to fans, SM Entertainment has remained mostly silent. No public statement addressing the chaos, and no acknowledgment of their poor planning. Why are the idols the ones taking the fall? Fans are outraged—and rightly so.
One of the major flashpoints was SM’s decision to only include one random photocard per lightstick, despite the high price tag (₩47,000 / ~$33). Winter insisted fans deserved all four cards for their effort, but her plea was rejected. Many fans agree—calling the random photocard practice outdated and exploitative.
K-pop communities lit up with anger:
SM’s mishandling of fan engagement and idol well-being is not new. This lightstick scandal adds to a growing list of complaints from fans across their roster. The optics of using idols as shields while staying mute themselves? Not good.
Karina and Winter’s bravery in speaking out is rare and commendable—but it shouldn’t have to be. Their sincere apologies prove how much they care about fans, even when their own company falls short. Fans are now demanding real accountability from SM Entertainment—not just hollow merch drops.
Despite the viral backlash and member outcry, SM Entertainment has yet to amend their policy or apologize. Will they listen now? Or will fans and idols continue to pay the price for bad decisions?
It’s almost unbelievable: Karina, who pushed for better logistics for a year, is now the one apologizing. Meanwhile, corporate silence echoes louder than ever.
Item | Fan Expectation | SM’s Delivery |
---|---|---|
Pre-orders | Yes | No |
Online Purchase Option | Yes | Only after concert |
Photocard Set | Full set (4) | 1 random |
Member Input | Considered | Ignored |
Q1. Can fans still buy the new aespa lightstick online?
A. Yes, but only after the concert batch sells out.
Q2. Did Karina really help design the lightstick?
A. Yes, the members were directly involved in gathering feedback and planning.
Q3. Why isn’t SM apologizing?
A. As of now, no public apology has been issued by SM.
“It’s rare and risky for idols to criticize their own agency so openly. Karina and Winter’s honesty is powerful—and it spotlights a serious fan engagement issue in K-pop.” — K-media Analyst Yoon Jihae